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The Manchester Arena Inquiry has now concluded. The closure notice from the Inquiry Chairman is available here.

Volume 2 is divided into two sub-volumes: Volume 2-I and Volume 2-II. Volume 2-I is 695 pages long. Volume 2-I begins with a Preface and then continues with Parts 9 to 16. Volume 2-II is 189 pages long. It contains Parts 17 to 21 and the Appendices. A list of the names of the twenty-two who died is at page vii of Volume 2-I and at page iii of Volume 2-II.
A large format version combining Volume 2-I (ia, ib and ic) and Volume 2-II is also available.
Volume 2-I (standard format)
Volume 2-II (standard format)
Volume 2 (large format)

Appendix 10: Key events in the emergency response – chronology

In this chronology, I have recorded the key events of the emergency response on 22nd and 23rd May 2017. My intention is that this chronology will give a reader an understanding of how the different emergency services’ responses developed over time and in relation to each other.

The considerable assistance given to me by Operation Manteline has meant that many of the timings have been checked and confirmed against the evidence. There are other timings where such a check has not been possible. In relation to these, I have recorded the most likely time based upon the surrounding evidence.

Key
Colour Definition
BTP
British Transport Police (BTP)
GMP
Greater Manchester Police (GMP)
GMFRS
Greater Manchester Fire and Rescue Service (GMFRS)
NWFC
North West Fire Control (NWFC)
NWAS
North West Ambulance Service (NWAS)
ETUK
Emergency Training UK (ETUK)
Time
Event
22nd May 2017
22:31
GMP received its first 999 call from a member of the public.1
22:32
NWAS received its first 999 call from a member of the public.2
The first emergency responder, BTP Police Constable (PC) Jessica Bullough, entered the City Room.3
Time
Event
22nd May 2017
22:34
The first BTP patrol vehicle arrived at the Victoria Exchange Complex on Station Approach.4
The first ETUK medic, Elizabeth Woodcock, entered the City Room.5
GMP Inspector Dale Sexton became aware of the Attack and simultaneously became GMP Tactical/Silver and Strategic/Gold Commander.6
GMP Inspector Michael Smith was informed of the Attack by GMP Control.7
NWFC received its first notification of the Attack from GMP.8
22:36
Director of ETUK, Ian Parry, entered the City Room.9
22:37
NWAS Control notified NWFC of the Attack.10
22:38
During the call with GMP, NWFC created an incident log which sent a pre‑alert to GMFRS Manchester Central Fire Station.11
NWAS on‑call Tactical Commander Annemarie Rooney was informed of the Attack.12
22:39
BTP Force Incident Manager, Inspector Benjamin Dawson, declared a Major Incident.13
GMP Temporary Superintendent Arif Nawaz (Night Silver) was informed of the Attack by GMP Force Duty Supervisor Ian Randall.14
22:40
NWFC informed the GMFRS duty National Interagency Liaison Officer (NILO), Station Manager Andrew Berry, of the Attack. Station Manager Berry instructed NWFC to mobilise GMFRS crews to Philips Park Fire Station as a muster point.15
GMP Inspector Sexton granted Firearms Authority and assumed the role of Initial Tactical Firearms Commander and Strategic Firearms Commander.16
NWAS Tactical Commander Annemarie Rooney telephoned NWAS Strategic Commander Neil Barnes to notify him of the Attack and left a voicemail message.17
Time
Event
22nd May 2017
22:41
NWFC received its only 999 call from a member of the public.18
First two GMP Armed Response Vehicles recorded on Station Approach.19
BTP informed NWAS that it had declared a Major Incident.20
NWAS Tactical Commander Annemarie Rooney informed NWAS Consultant Paramedic Daniel Smith of the Attack.21
22:42
GMP PC Troy Tyldesley and PC James Dalton entered the Victoria Exchange Complex. They were the first firearms officers to do so.22
First NWAS paramedic, Patrick Ennis, arrived outside the Victoria Exchange Complex in a rapid response vehicle.23
22:43
GMP firearms officers PC Lee Moore and PC James Simpkin conducted a ‘raw check’ of the City Room23
BTP nominated the Fishdock car park as a Rendezvous Point.24
NWAS informed BTP that it was sending crews to Manchester Central Fire Station.25
22:44
BTP Chief Superintendent Allan Gregory was informed of the Attack by BTP Senior Duty Officer, Chief Inspector (CI) Antony Lodge.26
GMP Operational/Bronze Commander, Inspector Michael Smith, arrived at the Victoria Exchange Complex.27
22:45
NWAS declared a Major Incident.28
22:46
GMP Operational Firearms Commander, PC Edward Richardson, entered the City Room.29
22:47
GMP Inspector Sexton declared Operation Plato.30
GMP Operational/Bronze Commander, Inspector Michael Smith, entered the City Room.31
Time
Event
22nd May 2017
22:50
NWAS Advanced Paramedic Patrick Ennis entered the Victoria Exchange Complex.32 Within seconds, he informed NWAS Control that all ambulances should come to Hunts Bank.33
GMP PC Grace Barker approached NWAS Advanced Paramedic Patrick Ennis and advised all NWAS paramedics to go to “the booking office”.34
NWAS Consultant Paramedic Daniel Smith instructed NWAS Control to maintain Manchester Central Fire Station as the Rendezvous Point.35
22:51
GMP Control informed NWAS Control that all available ambulances should go to “Hunts Bank”.36
22:52
GMP CI Mark Dexter assumed the role of Ground Assigned Tactical Firearms Commander and agreed that GMP Temporary CI Rachel Buckle would become the Tactical Firearms Commander at GMP Headquarters (GMP HQ).37
GMP Strategic/Gold Commander, Assistant Chief Constable (ACC) Deborah Ford, was informed of the Attack by GMP Tactical/Silver Commander, Temporary Superintendent Nawaz.38
GMFRS duty Group Manager Dean Nankivell was informed of the Attack by NWFC.39
22:53
NWAS Advanced Paramedic Patrick Ennis entered the City Room for the first time.40
22:54
NWAS Advanced Paramedic Patrick Ennis sent a METHANE message to NWAS Control.41
First GMFRS Manchester Central Fire Station appliance arrived at Philips Park Fire Station.42
GMP Counter Terrorist Specialist Firearms Officers arrived at the Victoria Exchange Complex.43
22:55
First GMP Tactical Aid Unit of eight officers, led by Sergeant Kam Hare, entered the City Room.44
Time
Event
22nd May 2017
22:56
BTP Gold Commander, ACC Robin Smith, was informed of the Attack by BTP CI Lodge.45
22:57
Saffie‑Rose Roussos was carried out of the City Room on a makeshift stretcher.46
22:58
First NWAS ambulance arrived at the Victoria Exchange Complex.47
Saffie‑Rose Roussos was carried out of the Victoria Exchange Complex onto Trinity Way.48
BTP Force Incident Manager, Inspector Dawson, received a METHANE message from BTP Sergeant David Cawley.49
22:59
NWAS Consultant Paramedic Daniel Smith arrived at the Victoria Exchange Complex.50
23:00
NWAS Control instructed all vehicles responding to the Attack to go to Hunts Bank.51
23:03
NWAS Consultant Paramedic Daniel Smith appointed himself NWAS Operational Commander.52
23:06
Saffie‑Rose Roussos was placed into NWAS Ambulance A344,53 which departed from the Victoria Exchange Complex 11 minutes later.54
GMFRS Group Manager Ben Levy received a pager message from NWFC notifying him of the Attack.55
Six NWAS ambulances at Manchester Central Fire Station set off in convoy for Hunts Bank.56
First NWAS HART operatives from the HART crew based in Greater Manchester arrived on Hunts Bank.57
NWAS HART crew covering Cheshire and Merseyside agreed with NWAS Control to mobilise to the incident.58
Time
Event
22nd May 2017
23:07
The first casualty arrived at the Casualty Clearing Station following evacuation from the City Room.59
23:08
GMFRS Chief Fire Officer Peter O’Reilly was informed of the Attack by GMFRS Group Manager Nankivell.60
NWAS ambulances travelling from Manchester Central Fire Station began to arrive at Hunts Bank.61
23:10
GMP Tactical/Silver Commander, Temporary Superintendent Nawaz, arrived at the Silver Control Room in GMP HQ.62
23:11
NWAS HART operatives Simon Beswick, Christopher Hargreaves and Lea Vaughan convened on Station Approach.63
23:12
NWAS Tactical Commander, Annemarie Rooney, arrived at the Silver Control Room in GMP HQ.64
BTP Chief Superintendent Gregory notified BTP Superintendent Kyle Gordon of the Attack and appointed him as BTP Bronze Commander.65
23:13
Two NWAS HART operatives, Christopher Hargreaves and Lea Vaughan, entered the Victoria Exchange Complex.66
23:15
NWAS HART operatives Christopher Hargreaves and Lea Vaughan entered the City Room.67
GMP Strategic/Gold Commander, ACC Ford, arrived at GMP HQ.68
NWAS Tactical Commander Annemarie Rooney was briefed by GMP Tactical/ Silver Commander Temporary Superintendent Nawaz that a suicide bomber was responsible for the Attack, that there were 20 fatalities including the bomber, and that it was not a shooting incident.69
23:17
John Atkinson was carried out of the City Room on a makeshift stretcher.70
23:18
GMP Tactical Firearms Commander, Temporary CI Buckle, arrived in the Silver Command Room at GMP HQ.71
Time
Event
22nd May 2017
23:20
GMP Force Duty Supervisor, Ian Randall, left GMP Control to set up the Silver Command Room at GMP HQ.72
23:23
NWAS Operational Commander Daniel Smith provided a METHANE message to NWAS Control.73
NWAS Ambulance A344 carrying Saffie‑Rose Roussos arrived at the Royal Manchester Children’s Hospital.74
GMP Ground Assigned Tactical Firearms Commander, CI Dexter, arrived at the Victoria Exchange Complex.75
23:24
John Atkinson arrived at the Casualty Clearing Station.76
23:25
GMFRS Group Manager Carlos Meakin arrived at Philips Park Fire Station.77
GMP Ground Assigned Tactical Firearms Commander, CI Dexter, entered the City Room for the first time.78
23:26
Georgina Callander was carried out of the City Room on a makeshift stretcher.79
23:28
Georgina Callander arrived at the Casualty Clearing Station.80
23:34
BTP Chief Superintendent Gregory took over as Silver Commander from BTP Inspector Dawson.81
23:35
GMFRS Group Manager Levy arrived at Philips Park Fire Station.82
23:39
Georgina Callander was placed into NWAS Ambulance A347,83 which departed from the Victoria Exchange Complex one minute later.84
The last living casualty was evacuated from the City Room.85
23:40
GMFRS duty Assistant Principal Officer, Area Manager Paul Etches, was the first to arrive at the GMFRS Command Support Room.86
GMFRS Station Manager Berry arrived at Philips Park Fire Station.87
Time
Event
22nd May 2017
23:41
GMFRS Group Manager Nankivell arrived at the Command Support Room.88
23:43
NWAS Cheshire and Merseyside HART leader Ronald Schanck arrived at Manchester Central Fire Station.89
23:44
In a call to NWFC, GMP requested the attendance of a GMFRS NILO in the Silver Control Room at GMP HQ.90
23:45
GMP Superintendent Craig Thompson arrived at GMP HQ.91
GMFRS Group Manager Levy informed GMFRS Station Manager Berry that he was now the Incident Commander.92
23:47
BTP PC Philip Healy and Police Dog Mojo entered the City Room.93
23:48
NWAS Ambulance A347 carrying Georgina Callander arrived at Manchester Royal Infirmary.94
23:49
GMFRS Chief Fire Officer O’Reilly and GMFRS Group Manager John Fletcher arrived at the Command Support Room.95
23:50
John Atkinson was placed into NWAS Ambulance A368,96 which departed from the Victoria Exchange Complex ten minutes later.97
NWAS Deputy Director of Operations, Stephen Hynes, arrived at the Victoria Exchange Complex on Station Approach.98
23:54
GMFRS Station Manager Berry requested a Forward Command Post from GMP and was told it was the Boddingtons car park.99
23:56
BTP CI Andrea Graham was identified on CCTV for the first time at the Victoria Exchange Complex, walking along the raised walkway towards the City Room.100
23:57
Stephen Hynes replaced Daniel Smith as NWAS Operational Commander.101
23:58
GMP Silver Control Room Operators used the proposed multi‑agency control room talk group to see which other agencies were listening. NWFC replied to say that it was.102
Time
Event
23rd May 2017
00:00
GMP Temporary Superintendent Nawaz handed over tactical/silver command to GMP Temporary Superintendent Christopher Hill.103
00:02
First GMFRS appliance arrived at Manchester Central Fire Station.104
00:05
GMFRS NILO, Station Manager Michael Lawlor, arrived at GMP HQ.105
GMFRS Station Manager Berry arrived at Manchester Central Fire Station.106
00:06
NWAS Ambulance A368 carrying John Atkinson arrived at Manchester Royal Infirmary.107
00:15
GMP Tactical/Silver Commander, Temporary Superintendent Hill, informed
GMFRS Station Manager Lawlor that Operation Plato had been declared.108
GMFRS Group Manager Levy instructed NWFC to record him as Officer in Charge (Incident Commander) and enquired whether Operation Plato had been declared. NWFC said that it had not.109
00:18
GMP Force Duty Officer Inspector Sexton handed over the Tactical Firearms Commander role to GMP Superintendent Thompson.110
GMP Tactical/Silver Commander, Temporary Superintendent Hill, informed NWAS Tactical Commander Annemarie Rooney that Operation Plato had been declared.111
GMFRS Station Manager Lawlor informed Group Manager Fletcher of the Operation Plato declaration.112
00:30
NWAS Strategic Commander Barnes arrived at the Silver Control Room at GMP HQ.113
00:36
First GMFRS fire appliance arrived at the Victoria Exchange Complex on Station Approach.114
00:38
GMFRS Station Manager Berry arrived outside the Victoria Exchange Complex.115
Time
Event
23rd May 2017
00:54
GMP CI Dexter declared the scene was “warm going cold” in conversation with GMFRS Station Manager Berry and NWAS Operational Commander Stephen Hynes.116
NWAS Tactical Commander, Annemarie Rooney, informed NWAS Operational Commander, Stephen Hynes, of the Operation Plato declaration.117
00:57
GMP Temporary Superintendent Hill declared a Major Incident on behalf of GMP.118
01:16
GMP Strategic/Gold Commander, ACC Ford, agreed with BTP Gold Commander, ACC Robin Smith, that GMP was the lead agency in the response.119
01:23
BTP Bronze Commander, Superintendent Gordon, arrived at the Victoria Exchange Complex.120
01:53
BTP CI Susan Peters arrived at GMP HQ and assumed the role of Silver Control liaison.121
02:10
GMFRS Chief Fire Officer O’Reilly arrived at GMP HQ.122
02:50
The last casualties were transported from the Casualty Clearing Station to hospital by ambulance.123
04:15
A Strategic Co‑ordinating Group meeting was held at GMP HQ following the arrival of all Strategic/Gold Commanders.124